No matter what is the reason, you can always ask for a return.

Go through with the return of a product by contacting our Customer Support Service and following the steps that we detail in this document.

General Terms

• For products sold during holiday season, from 15th of November to the 24^th of December, returns are exceptionally possible until the 15^th of January. For products sold in any other period, the maximum dead-line for exchanges and returns is 14 days after the purchase date.
• The products should be in the original conditions (the watches should have the glass protection plastic on). All products will be subject to a quality control before refund.
• Final products like: charity products, cleaning products, boxes and gift cards cannot be returned and shall not be subject to refund.
• Shipping fees are non-refundable, except if you receive a defective product.
• Return fees are on you, except if you return a defective product on which the warranty still applies.
• MIA stores OR our distributors do not accept exchanges and/or returns of items bought online.

Returns

1. Send an email to our Customer Support Service (info@mia-bijoux.ca) with the following information:
   1. Order number;
   2. Reason of the return;
   3. Picture of the defect, in case that’s the reason;
2. Our Customer Support Service will approve, or not, the process